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We often invite popular poker personalities and streamers for live video games. If your favorite star is playing, don’t miss the chance to compete and interact!
To play on World Poker Global App, please download and install the app on your device. Then, register a player account, agree to the terms of use and privacy policy, and deposit funds to start playing.
2. How can I change my personal information?
If you made a mistake during registration or your personal information has changed, please contact customercare@World Poker Free Appglobal.com. Customer support will assist you.
3. What if I forget my password?
If you forget your password, open the app and click the 'Forgot Password' button to reset it.
4. How do I close my account?
If you wish to close your account, please contact customer support at customercare@World Poker Free Appglobal.com. Note: Once you close your existing account, you cannot register a new one (only one account per person is allowed).
5. I'm leaving this country for a while. Can I play poker from other regions?
World Poker Global App is available in over 100 countries and regions where it is licensed to operate. If your destination is not legal, you will not be able to access the app.
6. Can I use poker trackers or HUDs with my account?
No, World Poker Global App does not allow the use of third-party tools.
World Poker Global App is an online gaming platform offering real-money poker to players in over 100 countries.
2. What is the World Poker Tour (World Poker Free App)?
The World Poker Tour (World Poker Free App) is an international gaming entertainment brand that operates live tournaments, television, online, and mobile events.
3. Where is World Poker Global App licensed?
World Poker Global App is licensed by Gaming Services Provider N.V. in Curacao, with license #GLH-OCCHKTW0701202022, to provide online gambling.
4. How can I participate in World Poker Free App live tournaments?
World Poker Free App hosts famous live events at top venues worldwide, and anyone of legal age can participate. Please check the official website for the latest schedule. World Poker Global App also offers exclusive satellites where you can win seats to World Poker Free App live tournaments for a small buy-in.
5. What is a World Poker Free App satellite?
A satellite is a special tournament where you can win entry to online or offline events instead of cash prizes. World Poker Free App satellites offer unique opportunities to qualify for World Poker Free App tournaments worldwide.
1. What bonuses are available on World Poker Global App?
World Poker Global App offers all new players a 100% deposit match bonus (from $20 to $1,200). Get your bonus with World Poker Free App777.
2. How much is the first deposit bonus?
On your first deposit, you receive a 100% match bonus (minimum $20, maximum $1,200). Participate in tournaments or cash games, and $5 of your bonus is unlocked for every $20 played and credited directly to your cashier. You can check your available bonuses in the 'Bonus Center' in your profile.
To deposit, log in to your player account and access the cashier page. Click the 'Deposit' button to see all available payment methods.
2. My deposit hasn't been reflected in my account
Please wait a few minutes for your deposit to be reflected in your account. Occasionally, there may be delays due to your bank or provider. Please check if the funds have been deducted from your bank account, credit card, or wallet. Proof of payment may be required for investigation.
3. Are there any fees for deposits?
There are no deposit fees.
4. What deposit methods are currently available?
Available methods vary by region, but you can deposit via Visa, Mastercard, JCB, instant bank transfer, prepaid vouchers, cryptocurrencies such as Bitcoin, Ethereum, Litecoin, and major e-wallets (Neteller, Skrill, Muchbetter, Luxonpay, except Ontario).
5. How do I deposit with cryptocurrency?
To deposit with cryptocurrency, you need a crypto wallet with coins. Log in to your World Poker Global App account, access the cashier, select 'Deposit' and then 'Crypto Payment', enter the currency and amount, and send the funds from your wallet to the displayed address. Wait for the deposit to complete.
6. How do I deposit with Skrill?
To deposit with Skrill, create and verify your account. After adding funds to your Skrill wallet, log in to your World Poker Global App account, go to the cashier, select 'Deposit' then 'Skrill', and follow the on-screen instructions.
7. How do I deposit with Neteller?
To deposit with Neteller, create and verify your account. After adding funds to your Neteller eWallet, log in to your World Poker Global App account, go to the cashier, select 'Deposit' then 'Neteller', and follow the on-screen instructions.
To request a withdrawal, log in to your account and access the cashier page. Select your preferred payment method and amount from the 'Withdraw' button.
2. Why hasn't my withdrawal arrived yet?
You can check your withdrawal status at any time in the 'Transaction History' section. Usually, your funds will arrive within 1 to 5 business days.
3. Are there any fees for withdrawals?
There are no withdrawal fees.
4. Why was my withdrawal rejected?
Withdrawals may be rejected if you select a payment method different from the one used for deposit.
5. Why can't I withdraw my original deposit amount?
According to the terms and conditions, you must wager at least the amount of your deposit before requesting a withdrawal. Once completed, you can request a withdrawal using the same method as your deposit.
To comply with laws and regulations, we require player identity verification. Please submit the necessary documents for account verification.
2. What documents are required for verification?
Verification requires a valid ID, passport, driver's license, utility bill, deposit proof, etc. Documents must be clear photos showing all corners, and utility bills must be within the last three months. Black-and-white or partial documents are not accepted. Payment cards require clear images of both sides. For details, contact customer support (customercare@World Poker Free Appglobal.com).
3. How long does account verification take?
After submitting the required documents in the correct format, we aim to complete verification within 72 hours.
1. How do I download and install the World Poker Global App app?
**Windows** - Minimum requirements: Windows 10, 500MB+ free disk space, 3GB RAM (4GB recommended)
- Start download from [here](/download)
- After downloading, open the file (in the 'Downloads' folder) and run the installer
- Follow the installer instructions
**Mac** - Minimum requirements: macOS 10.14, 500MB+ free disk space, 3GB RAM (4GB recommended)
- Start download from [here](/download)
- After downloading, open the file (in the 'Downloads' folder)
- Drag the World Poker Global App icon to the Applications folder
- Start World Poker Global App from the Applications folder
**Android** - Minimum requirements: Android 8.0, 500MB+ free disk space, 3GB RAM (4GB recommended)
- Start download from [here](/download)
- When prompted 'Download file?', select 'Download'
- Open the .apk file
- When prompted 'Install this app?', select 'Install'
- After installation, select 'Open' to launch World Poker Global App
- When prompted for location access, select 'Allow only while using the app'
**iPhone** - Minimum requirements: iOS 10, 500MB+ free disk space, 3GB RAM (4GB recommended)
Search for 'World Poker Global App' in the App Store and download the app.
2. What should I do if my antivirus blocks pop-ups?
For Safari, go to 'Settings' > 'Security' and turn off 'Block Pop-ups'. For Chrome, go to 'Settings' > 'Privacy and Security' > 'Site Settings' > 'Pop-ups and Redirects'. For Android, select 'Always show' at the bottom of the page.
For Firefox, allow via 'Options' when prompted, or add the site to the 'Exceptions List' under 'Settings' > 'Privacy & Security' > 'Permissions'. For Internet Explorer, go to 'Tools' > 'Internet Options' > 'Privacy' > 'Pop-up Blocker'. For Microsoft Edge, go to 'Settings' > 'Site Permissions'.
3. What if I get a driver error when downloading World Poker Global App?
If you get a driver error when downloading the World Poker Global App app, please refer to the graphics driver update instructions.
4. Is this download safe?
Yes, it is safe. Only World Poker Global App will be installed.
5. The app is not responding.
If you experience issues with the app, first clear your cache and cookies. If the problem persists, uninstall and reinstall the app. If you need support, send a screenshot of the error message and details to customercare@World Poker Free Appglobal.com.
6. Mobile app updates
To avoid issues, always approve app update notifications. New updates are frequently released, so always use the latest version.
7. What should I do if I see 'Cannot run files in temporary directory' on Windows?
You need administrator rights to download World Poker Global App. In the Downloads folder, right-click World Poker Global App and select 'Run as administrator'.
A flight tournament has multiple qualifiers (or Day 1s), and the top X% (usually 10-20%) of each flight advance to the final day. When a flight reaches that percentage, it ends automatically, and the remaining players move to the final day (chips are carried over). Flights may also end based on level, time, or remaining players. Some flights may not award prizes, while others do. After all flights end, the final day starts as scheduled. You must buy in for each flight; direct entry to the final day is not allowed. You can enter multiple flights in the same tournament, but only your largest chip stack carries over if you qualify more than once.
2. What is a satellite tournament?
A satellite tournament is a tournament where you can win entry to a major tournament for a small buy-in. The entry fee is usually 10-20% of the major tournament. Multiple entries may be awarded depending on the number of participants. Example: In an $11 ($10+$1) satellite, one ticket to a $110 ($100+$10) tournament is awarded for every 11 players.
Some satellites award generic tickets that can be used for any tournament with the same buy-in, not just a specific tournament.
3. What is a guaranteed tournament?
A guaranteed tournament is a tournament where a certain prize pool is guaranteed regardless of the number of players. If there are more players, the prize pool increases, but it will not fall below the guaranteed minimum. Example: In a $55 ($50+$5) tournament with a $2,000 guarantee, even with 22 players, $2,000 is paid out. With 63 players, $3,150 (63×$50) is paid out.
4. How do I use tournament tickets in my backpack?
To use a ticket, select a tournament with the same value as your ticket from the 'Tournaments' tab in the lobby and register.
5. Which hands are eligible for the cash game jackpot?
Each jackpot table displays the prize for each qualifying hand. Players must use both hole cards and have a winning hand to qualify for the cumulative jackpot.
1. What is World Poker Global App's fairness algorithm?
Our fairness algorithm is designed to ensure that all players have an equal chance of winning and to enhance the player experience.
By limiting the number of skilled players at each table, we provide new players with a fair chance of winning. You will never be seated with eight pros at the same table and will mainly play against others of similar skill.
Even for pros, limiting the number of other pros provides a better experience.
Whether you are a new, recreational, or professional player, you will find your preferred game in one of the largest cash game player pools.
2. How does World Poker Global App ensure safety and reliability?
Our team consists of over 50 industry experts and former professional poker players. We use AI detection tools to monitor for bots, RTAs, collusion, and multi-accounting 24/7/365. Every security case is reviewed independently by at least two team members to ensure accurate and objective conclusions.
Why is it necessary to verify the account? As an operator that complies with applicable laws and regulations, we need to verify the identity of players. Therefore, specific documents are required for the verification of player accounts.
What documents are required to verify the account?
To verify the account, valid identification documents such as ID cards, passports, driver’s licenses, utility bills, and deposit certificates are required. The provided documents should have clear photos where all four corners are visible. Utility bills for address verification should be within the last three months. Black and white copies or documents with missing information will not be accepted. Both the front and back of the card should be clearly captured in the photo. For more details, please contact [email protected].
How long does the account verification process take?
We aim to complete the verification of player accounts as soon as possible, within 72 hours after all the necessary documents have been submitted in the correct format.
Online Poker: KYC Policy
As a licensed operator abiding by the law and applicable regulations, we are obliged to verify the identity of our players and prevent problem activity or fraud. This requires all players to provide some documentation when requested.
When is KYC required?
On deposit, this may be requested using a risk-based approach.
On withdrawal, full KYC (customer due diligence) will almost always be required.
What documents are needed to successfully verify a player?
There are three types of documentation that may be requested: proof of identity (POI), address (POD) and deposit (POD).
For proof of identity, we require one of the following (government-issued):
ID Card
Passport
Driver’s licence
Further requirements:
Clear, color picture with all four corners visible
Visible expiry date (with the document’s expiry date at least 3 months in the future)
Visible date of issue, signature, full name, and date of birth (player must be 18 years of age or above)
For proof of address, we require:
Utility bill
Bank statement
Further requirements:
Clear, color picture with all four corners visible
Visible date of issue (the document must not be more than three months old)
Visible address
For proof of deposit:
If using a credit card, we require a clear, color picture of the front and back of the card
The first 6 digits and last 4 digits must be visible (remember to hide the middle digits on the front and the CVV number on the back of the card)
The card must be signed
The account name must be visible
For embossed cards, only the first 6 digits and last 4 digits must be visible on the back
If using a wallet, we require a screenshot proving wallet ownership
The website URL must be visible
The account name must be visible
The player’s email or name must be visible
The deposit transaction must be visible
Further Information
WPT Global follows a risk-based approach and may perform checks at an earlier stage if this is deemed necessary.
All documentation is held electronically and confidentially against customers’ account details. Our fraud, risk and poker security departments have access to a variety of databases and reports which are used to review players.
All employees in customer-facing roles are familiar with the above policy and procedure and communicate any important information and address queries to the MLRO.
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